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| GENERAL QUESTIONS | ||
| What is the benefit of becoming Malaysia Outdoor member ? | ||
| I have problem browsing the website ! | ||
| What is the range of tours packages available ? | ||
| What kind of support available ? | ||
| Basic dictionary for travel. | ||
| RESERVATION INFO | ||
| How to reserve online ? | ||
| How do I know my booking is confirmed ? | ||
| Any other way to make a reservation, besides online reservation? | ||
| The destination I wish to travel is not listed within the website. | ||
| What is Surcharge and Peak Season ? | ||
| PAYMENT INSTRUCTIONS | ||
| When and how to make payment ? | ||
| What is the refund Policy ? | ||
| MEMBERSHIP | ||
| How to Register ? | ||
| Do you charge for the membership registration ? | ||
| Do I received any membership card ? | ||
| I lost my password, please help ! | ||
| GENERAL QUESTIONS | ||
| What is the benefit of becoming Malaysia Outdoor member ? | ||
| By becoming Malaysia Outdoor
Members you will be able to enjoy our priority booking and special promotion
for members. Free 100 MB photo gallery space, free daily sms service
and join out friends network. As you travel we will accumulate the Travel
Point's) into your account and you can use the travel point to exchange
with discount or exchange it with our travel merchandise product. Free travel tools will also be provided for verified member. such as personal planner, photo album and mobile service. Member will also receive our free newsletter and the latest promotion travel packages. TOP |
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| I have problem browsing the website ! | ||
| Malaysia Outdoor website
is design to accommodate those user having monitor 800 X 600 pixels.
The greater pixels allow you to have better viewing of the website. If you have entered any broken link from Malaysia Outdoor, kindly let us know, so that we can keep improving our system to serve you better. TOP |
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| What is the range of tours packages available ? | ||
| Malaysia Outdoor focuses
mainly in domestics travel. Our aim is to promote Malaysia as a wonderful
destination. Places such as Pulau Redang Island, Pulau Perhentian Islands,
Pulau Tioman Island, Cameron Highland, Taman Negara etc. TOP |
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| What kind of support available ? | ||
| If you have any question,
feedback or comment or you need support customer services, please do
not hesitate to contact us directly using the below contact information.
we would be glad to provide you valuable information. Telephone Support SOHO OFFICE : + 603-4023 1213 MOBILE SUPPORT : + 6012-366 2588 Mail In Support support@malaysiaoutdoor.com cust-care@malaysiaoutdoor.com Mail Post Malaysia Outdoor (MY EDEALS SDN BHD 730319-K) 3-4-10 Genting Court, Jalan Genting Kelang, 53300 Setapak, Kuala Lumpur , Malaysia. TOP |
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| Basic dictionary for travel. | ||
| Here we briefly explain
some travel term that might be useful for your during travel or making
your reservation. What does "Pax" or "Paxs" mean? "Pax" means "Passenger" or "Person", a Passenger can be an adult, child (2-12 years old) or infant (below 2 years old). Definition of Hotel & Tour Package? In Malaysia Outdoor website, prices for hotel reservation is based on Per-Room-Per-Night, while prices of tour package is quoted for the whole tour (e.g. 3D2N Redang Island Package) Per-Pax. GIT is a group tour package which required a certain number of mininum passengers (normally 4 - 10 paxs). Definition of "Single", "Twin", "Double", "Triple" and "Quad" ? These terms usually used for hotel room reservation. Single : 1 single bed in a room (max 1 pax only) Twin : 2 single beds in a room (max 2 paxs only) Double : 1 double bed in a room (max 2 paxs only) Triple : combinations of above (max 3 paxs only) Quad : combinations of above (max 4 paxs only) Standard room : either Twin or Double (max 2 paxs only) TOP |
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| RESERVATION INFO | ||
| How to reserve online ? | ||
| First, choose the travel
packages you want then choose to reserve using member status or visitor
status. Member status allow you to keep track of your travel history
while visitor status only for those who want to make booking but does
not want to become member. After that, fill in the travel and passenger information. Submit your reservation. We will process your reservation within 5 minutes to 8 hours depending on the queue of your booking. After review, we will issue you an invoice and you can follow the payment instructions on the invoice to make your payment. 50 % deposit payment must be make within 3 days of the reservation date. The balance of the payment must be make 14 days (2 weeks) before you departure date. You will receive a Travel Voucher once we receive the full amount of payment. you are required to bring along the travel voucher upon the arrival as a proof. |
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For more details please contact us: support@malaysiaoutdoor.com |
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| How do I know my booking is confirmed ? | ||
| Once we receive your bank
in receipt or statement by fax or by email. We will update your booking
status and you can also check your booking status online
here or call in our support
line at+ 03-40241213 TOP |
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| Any other way to make a reservation, besides reserve online ? | ||
| Besides reserve online,
you can make a call in booking, mail in booking or even fax in booking.
Our aim is to facilitate you to make your booking anytime, anywhere. Below is the method. Call in Booking + 603-4023 1213 / + 6012 366 2588 |
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| Fax : + 603- 4023 1213 Email : reservation@malaysiaoutdoor.com |
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| The destination I wish to travel is not listed within the website. | ||
| If the destination that
you wish is not listed here, there might be 2 reason, 1.We might not offer the package you desired at this moment, but we advise that you can send in an enquiry to us. We will try our best to link with more travel supplier to serve you better. 2. We do not publish some of the travel packages onto the system. TOP |
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| What is Surcharge and Peak Season ? | ||
| Surcharge is a additional
charges that is applied on the room or packages during the Peak-Season
such as Labour Day, Wesak Day , National Day , School Holiday , Weekend
etc. Surcharge might be different for each resort or hotel. In order to avoid surcharge, you might choose to travel on the low season such as weekday. TOP |
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| PAYMENT INSTRUCTIONS | ||
| When and how to make payment ? | ||
| Once your booking is being
confirmed, you can make the payment via the following account via, bank
in, online fund transfer, ATM fund Transfer or Arrange a walk in payment. Account Information All the payment, Pay online to ( MY EDELAS SDN BHD 730319-K ) |
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| What is the refund Policy ? | ||
| The refund policy is vary
among different travel suppliers and the travel products itself. However
We always place your benefit at the highest priority TOP |
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| MEMBERSHIP | ||
| How to Register ? | ||
| Kindly follow the link
below to register a free account . Benefit - Travel Planner - Collect you Travel point and exchange it with the discount. - Free Photo Gallery 100 MB per user. - Travel History checking - Mobile Services - Free Monthly Newsletter TOP |
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| Do you charge for the membership registration ? | ||
| Membership registration
is totally free service provided by Malaysia Outdoor. TOP |
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| Do I receive any membership card ? | ||
| We do not issue any membership
card, and your membership account is a free provided by Malaysia Outdoor
to facilitate you for planning for your holiday and making reservation. TOP |
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| I lost my password, how do I recover ? | ||
| Do not worry, all you
need to do is go to the login sections and search on the forgot password
link. You are required to provide your user name and we will send a password reminder to your registered email. TOP |
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| Plan your Holiday with
us! Malaysia Outdoor (MY EDEALS SDN BHD) 3-4-10 Genting Court, Jalan Genting Kelang, 53300 Setapak, Kuala Lumpur , Malaysia. SOHO OFFICE : + 603-4023 1213 MOBILE SUPPORT : + 6012-366 2588 EMAIL : support@malaysiaoutdoor.com |
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Tell us your Plan & we do the rest for you ! |
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Malaysia Outdoor - My
Edeals Sdn Bhd © All Right reserved 2002 - 2006 |